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Airport Community App

Information on Installation and Use

Dear Airport Community App user,

Welcome to the community! We're pleased to welcome you as a new user of our Airport Community App for Frankfurt Airport. This app is available for installation and use on mobile devices such as smartphones running the iOS or Android operating system or computers. Please consult our FAQs below for more information.

If you have any questions, please don't hesitate to write us at communityapp@fraport.de. We are FRA!

If you don't have the Airport Community App yet:

  1. Download and install the “Airport Community App” on your device.
  2. Enter your first and last names and your business email address. Your job title is optional.
  3. Click on “Continue” to receive a confirmation email with your PIN. 
  4. Enter the PIN in the app. 
  5. Congratulations, you’re good to go!
  6. You can configure your viewing preferences under “My Subscriptions” (using checkmarks).
  7. Configure push notifications so they will be sent when defined threshold values are exceeded (use checkmarks to select).

FAQ

Please register using your business email address.

Yes, you can also access the app using any computer's browser (see below).

No, for the time being the app is only available in English.

Please register again every two-and-a-half months.

No, the app is unable to access your phone’s or computer’s contact list.

 

Yes, but it won’t track your location unless you explicitly give it permission to do so.

No, the app doesn't monitor any IP addresses.

Use of the app is anonymously monitored. Only the first and most recent times you access it are stored under your name.

Please use the Chrome, Firefox or Edge web browser.

The content visualized in the Airport Community App at FRA reflects the initial Airport Operations
Plan (iAOP).

The iAOP is a first step toward achieving a full-fledged AOP in accordance with a shared, jointly agreed rolling plan. It is available to all airport stakeholders who have committed themselves to promoting awareness and creating a sound basis for making decisions on optimizing processes and the use of resources.

The initial and final AOPs are part of the ongoing SESAR (= Single European Sky ATM Research) project of the European Union. They have been mandated for implementation at several European airports in accordance with European Commission Implementing Regulation no. 2021/116, Common Project 1 (CP1). The preparation and launch of the iAOP at FRA is cofunded by the Connecting Europe Facility, a key EU funding instrument for promoting growth, jobs, and competitiveness by means of targeted infrastructure investments.